Privacy Policy

This privacy policy ("Policy") applies to the magha casino website and related services. By reading this policy, you will understand how your information is used and what your rights are. By registering with magha or using its services, you are considered to have accepted the terms of this policy. This policy forms part of our terms and conditions and both documents should be read together.

1 Types of Information Collected

magha casino may collect the following types of information to run its services smoothly:

1.1 Identity Information

Information you provide at registration includes your full name, date of birth, national ID or passport number, mobile number, and email address. This information is essential for account verification and identity confirmation.

1.2 Transaction Information

Information about your deposits, withdrawals, and account financial activity is recorded. This may include payment method details (such as your bKash, Nagad, Rocket, or Upay number), but your full PIN or password is never stored.

1.3 Device and Technical Information

When you use the magha site or app, some technical information is collected automatically, including:

• IP address and location data (at country level)
• Browser type and version
• Device operating system
• Session duration and page visit history
• Cookie and local storage data

1.4 Gaming Activity

Records of which games were played, bet amounts, win/loss history, and bonus usage are stored. This information is also used to implement responsible gaming practices.

2 Purpose of Information Collection

magha casino uses your information for the following purposes:

1. Account management: Registration verification, login security, and account-related communication.
2. Financial transaction processing: Completing deposits and withdrawals properly and preventing fraud.
3. Customer support: Resolving your issues quickly via 24-hour live chat and email.
4. Personalised experience: Suggesting games and offers based on your preferences.
5. Site improvement: Analysing user behaviour to improve the site's functionality and design.
6. Legal compliance: Maintaining records and reporting in accordance with applicable laws and regulations.
7. Responsible gaming: Identifying excessive gaming or risky behaviour and taking preventive action.

3 Data Security Measures

magha treats the security of your information as its highest priority. We use technical and administrative security measures that meet international standards:

3.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. All information exchanged between your browser and our servers travels through secure channels and cannot be read by third parties.

3.2 Access Control

Only authorised staff may access your information, and only for specific purposes. Strict training and confidentiality agreements are mandatory for all staff.

3.3 Server Security

Our servers are housed in secure data centres where regular security audits and vulnerability tests are conducted. Firewalls and intrusion detection systems remain active at all times.

4 Sharing Information with Third Parties

magha casino never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in certain specific circumstances:

4.1 Payment Processing

Necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, and Upay. These third parties have their own privacy policies that apply.

4.2 Technology Partners

Game software provider studios (such as Evolution, Pragmatic Play, PG Soft, and others) may see limited session data for technical purposes. However, they cannot access your identity or financial information.

4.3 Legal Obligations

Information may be provided to authorities when required by court order, a lawful request from an investigating body, or other legal necessity. In such cases, we will try to notify you in advance where possible, unless legal restrictions prevent this.

5 Cookies and Tracking Technology

The magha website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve the site's functionality.

5.1 Essential Cookies

The site's core functions cannot work without these — such as maintaining login sessions, completing payment flows, and security verification.

5.2 Functional Cookies

These cookies are used to remember your language preference, game settings, and choices from previous sessions, so you do not have to set them up again each time.

5.3 Analytical Cookies

Analytical cookies are used to collect information such as which parts of the site users spend more time on and which pages have issues, in order to improve the site. This data is generally kept in anonymised form.

Most browsers have the option to disable cookies. However, disabling essential cookies may prevent some magha services from working correctly.

6 Data Retention Period

magha casino retains your information for as long as it is necessary or legally required:

• Information for active accounts is kept for as long as the account remains open.
• Transaction records are retained for the period required under financial regulations.
• Certain information may be retained after account closure for fraud prevention and legal purposes.
• Information that is no longer needed is securely deleted or anonymised.

7 Your Rights

If you have an account with magha, you may exercise the following rights:

1. Right to access: You may request to know what information is stored about you.
2. Right to correction: You may request that incorrect or incomplete information be corrected.
3. Right to deletion: You may request that your information be deleted in certain circumstances, though this may not be fully possible where legal obligations exist.
4. Right to object to processing: You may object to your information being used for specific purposes.
5. Data portability: You may request your information in a structured format.
6. Right to complain: If you are dissatisfied with how your information is processed, contact us directly.

To exercise these rights, contact our customer support team via 24/7 live chat or email.

8 Protection of Minors

All services at magha casino are strictly for individuals aged 21 and above. We do not knowingly collect information from minors. If it comes to our attention that a minor has registered on our platform, the relevant account will be closed immediately and any collected information will be deleted.

Responsible gaming is a matter of great importance to us. To learn more about keeping minors away from gaming, please read our responsible gaming page.

9 International Data Transfers

Our servers and partner organisations may be located in various countries. If your information is transferred outside Bangladesh, international data protection standards are followed and security is ensured through contractual agreements.

10 Policy Changes

magha casino reserves the right to change this privacy policy at any time. If significant changes are made, you will be notified via your registered email or through a site notification. Continuing to use the service after changes means you accept the updated policy.

The date of the latest policy is shown at the top of this page. You are advised to check this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: Active 24 hours from any page on the site
• Email: [email protected]

Our support team provides assistance in both Bengali and English and will try to resolve your request as quickly as possible. For common questions, you can also visit our FAQ page.